Clinical Case Manager

📋 Description

• Evaluate the needs of members in areas such as physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referrals to community-based services and supports.

• Supervise the creation of client care plans and the setting of goals.

• Provide services at the member's location, whether that be in-person, through telehealth, or in the field, ensuring accessibility.

• Link clients to additional social services and supports as required.

• Advocate for the client with healthcare professionals (e.g., primary care providers).

• Implement evidence-based methodologies, including Motivational Interviewing, Harm Reduction, and principles of Trauma-Informed Care.

• Perform outreach and engagement efforts to facilitate access to the ECM program and document activities in the Client Relationship Management (CRM) system.

• Assess client progress and revise SMART goals accordingly.

• Promote mental health awareness and support.

• Coordinate transportation services (e.g., ACCESS).

• Ensure all documentation, including outcome measures, is completed within the timelines set by individual care plans.

• Keep patient health records current in the Electronic Medical Record (EMR) system and other relevant business systems.

• Submit monthly reports to maintain program compliance.

• Participate in assigned training sessions.

⛳️ Requirements

• Must possess an active, unrestricted LCSW, LMFT, or LPCC license in California.

• At least 1 year of experience in roles such as care manager, care navigator, or community health worker supporting at-risk populations.

• Familiarity with government and community resources related to social determinants of health is essential.

• Exceptional oral and written communication skills are required.

• Strong interpersonal skills are a must.

• Proficiency with general computer skills and a working knowledge of Google Workspace, MS Office, and the internet is necessary.

• Bilingual proficiency in English and Spanish is highly preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Income protection benefits.

• Flexible paid time off (PTO).

• Company-recognized holidays.

• 401k plan.

• Access to additional wellness benefits.