Clinical Care Navigator, Tuesday to Saturday 11am-7pm ET

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver real-time clinical assistance, psychoeducation, and facilitate connections to suitable referrals and resources via a clinical phone queue.

• Employ techniques such as active listening, motivational interviewing, and solution-focused methodologies to collaboratively support members seeking assistance with mental health, substance use, or family and relationship issues.

• Evaluate risks and offer crisis support, safety planning, and follow up with high-risk members to ensure their safety and timely access to care.

• Propose a course of action based on clinical assessment and coordinate access to appropriate care and services, including Spring Health therapists, coaches, physicians, or external resources.

• Provide after-hours support to members and leaders seeking services or connections to the Global team, Management Consultation team, and Spring Internal team.

• Utilize strong written communication skills to complete professional documentation and interact with members and providers via email.

• Adhere to care management outreach protocols and apply sound clinical judgment to identify and address barriers or disruptions to care.

• Foster effective care by closely collaborating with Spring Health providers and the Provider Operations team.

• Engage and resolve issues with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a seamless member experience.

• Participate in staff meetings, case consultations, and training sessions.

• Support the onboarding and mentoring of new team members.

• Comply with Spring Health policies while maintaining confidentiality, compliance, and ethical standards.

⛳️ Requirements

• LCSW, LMFT, LPC, or licensed psychologist qualification required.

• At least 2+ years of direct clinical care experience.

• Proficiency in crisis assessment and safety planning.

• Familiarity with crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical strategies.

• Fully engaged and free from distractions for the entire duration of the shift.

• Exceptional listening, written, and verbal communication abilities.

• Approach all interactions with cultural sensitivity, empathy, and respect for diverse identities.

• Committed to exceeding expectations for members to deliver a high-touch experience.

• Tech-savvy: comfortable using various computer systems and learning new platforms, with proficiency in tech-related tasks.

• Capable of multitasking and switching contexts effectively!

🏝️ Benefits

• Health, Dental, and Vision benefits commence on your first day at Spring. You and your dependents will also have access to One Medical accounts, with HSA and FSA plans available, and Spring contributing up to $1K for HSAs based on your plan type.

• Employer-sponsored 401(k) match of up to 2% for retirement savings.

• An annual allocation of complimentary visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• Competitive paid time off policies, including vacation, sick leave, and company holidays.

• After 6 months of tenure with Spring, we provide parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a psychology-based weight management program tailored to your individual needs and goals.

• Fertility care support through Carrot, along with a $4,000 reimbursement for related fertility expenses.

• Access to Wellhub, which connects employees to top options for fitness, mindfulness, nutrition, and sleep through a single subscription.

• Access to BrightHorizons, which offers sponsored childcare, backup care, and elder care services.

• Up to $1,000 in Professional Development Reimbursement each year.

• $200 per year in donation matching to support your favorite causes.