Clinical Assistant

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage the comprehensive processing of patient referrals and incoming requests, ensuring prompt triage, routing, and follow-up for all international clients.

• Address patient inquiries in a timely and professional manner.

• Act as the primary operational liaison between administrative services and clinical teams to facilitate smooth cross-departmental communication and enhance workflow efficiency.

• Provide administrative support with billing processes, including invoice management, insurance documentation, and routine billing inquiries.

• Enhance and automate workflows by utilizing AI technologies.

⛳️ Requirements

• A minimum of 2 years of professional experience in administrative positions.

• Highly detail-oriented, organized, and capable of managing multiple tasks concurrently.

• Exceptional communication skills in both Portuguese and English.

• Excellent interpersonal abilities, including engaging patients through a digital care platform.

• Diligent and capable of performing under pressure in a dynamic environment.

• Strong dedication to data security and privacy standards.

• Proficiency in standard office software (G-Suite / Microsoft Office).

• Must demonstrate at least Level 1 AI proficiency and employ AI tools daily to enhance personal productivity.

• Required to hold a valid EU visa.

• Must reside in Portugal.

🏝️ Benefits

• Health, dental, and vision insurance.

• Meal allowance.

• Equity shares.

• Remote work allowance.

• Flexible working hours.

• Opportunity to work from home.

• Discretionary vacation policy.

• Complimentary snacks and beverages.