Clinical Applications Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist customers with method verification and correlation studies (precision, accuracy, reportable range) in accordance with CLSI standards.

• Engage in site readiness assessments, installation coordination, validation planning, and customer implementation meetings.

• Provide on-site, supplementary training for operators at various competency levels (super users, bench technicians, supervisors).

• Encourage the adoption of Stago’s digital training resources to enhance learning after the go-live phase.

• Offer subject-matter expertise in hemostasis testing, including workflow design, reflex logic, quality control approaches, and optimal use of Stago assays.

• Assist customers in grasping assay principles, performance characteristics, and considerations for practical interpretation.

• Utilize data-driven insights from reagent usage, quality control trends, and error codes to provide recommendations to customers.

• Deliver both on-site and remote application support for Stago systems, efficiently diagnosing and resolving issues.

• Offer guidance to customers regarding CAP/CLIA/IQCP documentation and compliance practices.

• Collaborate with internal and customer stakeholders to establish LIS interfaces, flags, and auto-verification rules.

• Actively monitor reagent use, quality control performance, maintenance routines, and service interactions.

⛳️ Requirements

• A Bachelor's degree in a related field from a four-year college or university or an equivalent qualification is required.

• MT(ASCP) Certification or equivalent is strongly preferred.

• A minimum of 3 years of experience as a medical technologist with coagulation exposure; experience with Stago products or 3 years in an IVD applications specialist role is preferred.

• A current driver's license is essential.

• A passport is preferred.

• Over 80% travel is expected based on territory and company needs, including overnight stays and air travel, sometimes on short notice.

• A strong understanding of QC/Westgard rules, CLSI validation protocols, IQCP, and regulatory requirements is necessary.

• Proficiency in the Microsoft Windows Office Suite, particularly Excel, is required.

🏝️ Benefits

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Health insurance.

• 401(k).

• Paid time off.

• Opportunities for professional development.