Clinical Applications Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Offer procedural assistance to new robotic system locations to enhance safety and facilitate effective progress.

• Collaborate with the global Clinical Applications Engineering and Endoluminal Sales teams to assist new users during their initial learning phase.

• Deliver expert clinical product and technical support and training to physicians and clinical personnel during medical procedures.

• Identify issues impacting procedure adoption and work together with training and development partners to resolve them.

• Maintain consistent communication with global Clinical Applications Engineering and development teams.

• Create and disseminate best practices and product feedback with colleagues and development engineering partners.

• Keep up-to-date with product instructions for use, best practices, technical troubleshooting, scientific clinical literature, and new product information.

• Effectively prioritize and respond to requests in a high-pressure environment.

• Facilitate the early adoption of new robotic surgical technology and assist users in transitioning from initial training to proficiency with the system.

• Provide insights to design engineering regarding system usage nuances within the target market.

⛳️ Requirements

• At least 2 years of technical or clinical experience in the healthcare sector.

• Familiarity with navigating hospitals and supporting medical procedures.

• Experience with highly complex technical systems and/or in a critical patient care environment alongside physicians and support staff.

• Bachelor’s degree in biomedical engineering or a related healthcare field.

• Willingness to travel up to 70% of the time.

• Reside near a major airline or rail hub.

• Availability to work nights and weekends as necessary.

• Flexibility to travel on short notice and support cases across diverse locations.

• Ability to independently prioritize and manage travel logistics along with related administrative responsibilities.

• Proficient in booking and utilizing various forms of travel.

• Self-motivated individual who excels in an autonomous and flexible setting.

• Strong problem-solving and critical-thinking skills in high-pressure scenarios.

• Excellent collaboration and communication abilities, encompassing oral, written, and interpersonal communication.

• High situational awareness.

• Capacity to seek out and process substantial amounts of data, translating information into actionable insights.

• Eagerness to learn and develop new skills.

• May be required to provide proof of vaccination against certain diseases, including COVID-19.

• Subject to relevant U.S. export control regulations where applicable.

🏝️ Benefits

• Remote work; employees are required to come onsite when requested by leadership.

• Competitive base salary, incentives, benefits, and equity options.

• Reasonable accommodations available for qualified individuals with disabilities.

• Possible vaccination-related support or requirements depending on the specific role.