Clinical Application Support Specialist II

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Acquire expertise in specialized industry-specific software and utilize this knowledge to assist MIM customers.

• Deliver exceptional customer service and product training to hospitals, clinicians, and clinical staff to identify their needs and offer customized support.

• Conduct training sessions for team members as well as cross-functional teams.

• Leverage remote technologies to troubleshoot and resolve customer issues, guiding them on optimal software usage.

• Ensure customer satisfaction at every stage of the support journey.

• Collaborate with colleagues and various departments to identify solutions that may extend beyond your immediate area of expertise.

• Serve as the customer advocate by communicating product insights to MIM’s product, quality, and management teams to enhance the software and overall customer experience.

• Participate in initiatives aimed at improving departmental operations.

⛳️ Requirements

• Preferred background as a nuclear medicine technologist or experience in a support role related to nuclear medicine procedures.

• A minimum of 3 years of clinical or medical experience.

• CNMT Certification is preferred but not mandatory.

• Excellent written and verbal communication, organizational, and time management skills.

• Ability to actively listen and anticipate customer needs with empathy.

• Strong analytical and critical thinking abilities to deliver innovative solutions to complex customer challenges.

• Willingness to work with a flexible schedule.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• 401(k) plan with both employee and company contributions

• Life insurance

• Disability insurance

• Accident insurance

• Tuition reimbursement