Clinical Adherence Nurse, Bilingual – Per Diem

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Perform patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program.

• Leverage video-based communication as a primary tool to provide personalized education, coaching, and support for adherence.

• Deliver compassionate and motivational coaching, case management, and health education services to promote medication adherence and encourage lifestyle modifications.

• Execute video-based medication reconciliation consultations, ensuring patients comprehend their medications, dosing schedules, and proper administration methods.

• Review asynchronous video submissions from patients regarding medication intake, verifying correct administration, monitoring adherence, and evaluating side effects or concerns.

• Produce short-form educational and motivational videos for personalized patient engagement and population health education.

• Evaluate patient needs, incorporating medical, behavioral, and social challenges, and escalate cases when necessary.

• Provide guidance on medication administration, inhaler techniques, chronic disease management, and medication safety through both live and asynchronous video coaching.

• Serve as a clinical escalation point for non-clinical team members to submit patient cases requiring a higher level of clinical review and intervention.

• Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform.

• Keep accurate and detailed documentation of all interactions, ensuring adherence to company and regulatory standards.

• Engage with provider offices, health plan services, and pharmacies on behalf of patients as needed to help overcome barriers.

• Provide referrals to healthcare providers and community resources when necessary, including direct outreach to provider offices and/or facilitating warm transfers to service providers.

• Employ motivational interviewing techniques during video and digital engagement to encourage patients in long-term adherence strategies.

• Offer insights on inhaler techniques, chronic disease management, and medication safety.

• Contribute to program enhancements by sharing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and educational strategies.

• Collaborate with cross-functional teams to create and refine video-based patient engagement content, clinical protocols, and educational materials.

⛳️ Requirements

• Bilingual in Spanish.

• Registered Nurse (RN) license in good standing with a minimum of 5 years of nursing experience.

• At least 5 years of relevant experience in patient engagement, health education, or care coordination.

• Strong expertise in chronic disease management, medication adherence, and patient coaching.

• Exceptional oral and written communication skills with a warm, empathetic demeanor.

• Ability to thrive in a fast-paced, patient-centered environment.

• Proficient in electronic health records (EHR), mobile applications, and digital health platforms.

• Comfortable engaging patients through phone, video, and chat throughout the workday.

• Experience in assessing social determinants of health and connecting patients with appropriate resources.

🏝️ Benefits

• Work remotely while making a meaningful impact on patients’ lives.

• Join an innovative healthcare solution tackling a $500B medication adherence challenge.

• Collaborate with passionate professionals across healthcare, technology, and public health sectors.

• Access professional development and growth opportunities within a rapidly expanding company.