Clinical Account Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Establish and nurture relationships with customers across designated accounts.

• Guide account teams in the development and execution of strategic account plans in collaboration with sales and operations.

• Provide pharmaceutical care and cost-effective solutions that showcase value to clients.

• Take ownership of overall account satisfaction and address customer service challenges.

• Ensure compliance with contracts, performance of Service Level Agreements, accuracy of claims payments, and adherence to legal and regulatory standards.

• Create, implement, and execute strategic business plans aimed at fostering long-term profitable customer retention.

• Showcase pharmacy solutions and pinpoint opportunities for additional services.

• Offer input on clinical operations and support client-specific claims processing initiatives and clinical projects.

• Assist with Pharmacy and Therapeutics functions, DUR committees, enhanced customer service, and prior authorization inquiries.

• Oversee account financials, including revenue targets, cost of care, administrative expenses, and EBITDA goals.

• Identify opportunities for pharmacy products and services and promote up-selling through consultative approaches.

• Aid in sales and account management renewal processes.

• Identify, retain, mentor, and cultivate high-achieving members of the account team.

⛳️ Requirements

• Bachelor's degree in Pharmacy.

• Over 2 years of experience in management leadership roles.

• More than 5 years of experience in pharmacy.

• Must be authorized to work in the United States without the need for visa or residency sponsorship.

• 3 to 5 years of experience in clinical operations, quality, network, pharmacy, or project management, or completion of a managed care pharmacy residency.

• Capable of planning, organizing, scheduling, directing, controlling, and monitoring project activities.

• Strong interpersonal skills.

• Ability to conduct basic financial analysis.

• Experience in project management and familiarity with health plans.

• Provider experience is preferred.

• A Master's degree is preferred.

• A PharmD is preferred.

• State pharmacy licensure is preferred.

• Must comply with security responsibilities, controls, legal, regulatory, contractual, and internal policy requirements.

• Ability to perform essential job functions, with reasonable accommodations available when necessary.

🏝️ Benefits

• Benefits, incentives, and additional compensation are offered; further details can be found on Prime's Benefits Page.

• Equal opportunity and affirmative action employer.

• Reasonable accommodations are provided for employees with disabilities.

• Tobacco-Free Workplace.