Client Systems Administrator – ECSA

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, configure, and oversee Epic Hyperspace, Epic-specific printing services, Interconnect, and associated client system components.

• Monitor and sustain the performance, availability, and security of Epic applications.

• Provide support for Citrix, VMware, or other virtual delivery platforms used for Epic access.

• Diagnose and resolve issues related to Epic client applications, user access, and environmental stability.

• Collaborate with technical teams, application analysts, and vendors to facilitate upgrades, patches, and new releases.

• Develop and maintain system documentation, standard operating procedures, and configuration records.

• Manage and oversee Epic print services, including the deployment and troubleshooting of printers within Epic.

• Engage in disaster recovery planning and testing.

• Offer on-call support as necessary for production issues.

• Ensure adherence to organizational policies, industry standards, and security requirements.

⛳️ Requirements

• Epic Client Systems Administrator certification.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Experience in supporting Epic client applications and infrastructure.

• Knowledge of Windows Server administration, Active Directory, and Group Policy.

• Experience with Citrix, VMware, or comparable virtualization technologies.

• Strong troubleshooting abilities for application and system performance challenges.

• Understanding of networking fundamentals, including DNS, DHCP, and load balancing.

• Preferred Skills

• Experience with healthcare IT systems and workflows.

• Familiarity with scripting and automation (PowerShell, VBScript, etc.).

• Previous experience in large enterprise environments with 24/7 clinical operations.

• Soft-Skills

• Strong problem-solving and analytical abilities.

• Excellent communication skills along with the ability to collaborate across technical and clinical teams.

• Capability to work independently and manage multiple projects concurrently.

🏝️ Benefits

• Competitive Salaried and Hybrid Compensation Plans.

• Health Care Plan (Medical, HSAs, Dental & Vision).

• Retirement Plan (401k).

• Life Insurance (Basic, Voluntary & AD&D).

• Dependent & Health Savings Accounts.

• Short Term & Long Term Disability.

• Paid Time Off (Vacation/Sick & Public Holidays).

• Training & Development Fund.

• Technology Stipends (for Qualifying Roles).

• Work From Home.

• Charitable Giving to Causes You Believe In.