Client Support Specialist

This is a fully remote position, open to applicants in Lithuania, +7 more states.

📋 Description

• Offer customer support following a designated shift schedule

• Oversee transaction activities

• Supervise provider operations and identify any malfunctions

• Track and manage limits

• Notify team members when new merchants and solutions are introduced

• Assign incidents when providers experience downtime and assess potential losses

• Disable payment methods/acquirers upon colleague requests

• Process refunds at the request of merchants and colleagues

• Collect user documentation

⛳️ Requirements

• Outstanding verbal and written communication abilities

• Strong analytical skills and adept problem-solving capabilities

• Capacity to think quickly and deliver effective solutions in high-pressure situations

• High level of responsibility

• Proficiency in both English and Russian languages

• Previous experience in customer support, client services, or a similar field is preferred

• Experience in the fintech sector is advantageous

🏝️ Benefits

• Competitive salary aligned with skills, expertise, and contributions, along with transparent annual performance evaluations

• Complete flexibility to work remotely

• 20 vacation days annually

• Bank holidays

• Sick leave

• Private health insurance with an annual budget of €1,000 for premium medical coverage

• Opportunities for conferences, courses, professional development, and a budget for AI tools

• Dedicated budget for coworking spaces

• Well-being allowance for hobbies and other revitalizing activities

• “Adopt a Pet” day

• Day off for birthdays