Client Support Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main point of contact for standard client inquiries, requests, and service-related matters.

• Respond swiftly and professionally via email, phone, and other authorized communication methods.

• Monitor client requests and follow up to guarantee timely resolution.

• Collaborate with recruiting, operations, HR, payroll, and other internal departments as necessary.

• Keep precise records of clients, candidates, and services within company systems.

• Support onboarding, documentation, status updates, and administrative tasks.

• Recognize recurring issues and escalate complex or sensitive concerns as needed.

• Communicate effectively regarding timelines, subsequent steps, and outstanding requirements.

• Safeguard confidential client, employee, and business information.

• Offer suggestions to enhance service quality, efficiency, and client satisfaction.

• Carry out additional duties related to client support and operations as assigned.

⛳️ Requirements

• Over 1 year of experience in customer service, client support, account coordination, operations, staffing, recruiting, or a similar field.

• Exceptional written and verbal communication abilities.

• Strong organizational skills, attention to detail, and commitment to follow-through.

• Capability to manage multiple priorities while adhering to deadlines.

• Comfortable working independently in a remote setting.

• Proficiency in Microsoft Office or equivalent productivity software.

• Professional discretion when managing confidential information and client affairs.

• Experience in supporting business-to-business clients is preferred.

• Background in staffing, recruiting, HR, workforce solutions, or professional services is preferred.

• Familiarity with CRM, ATS, ticketing, or workforce management systems is preferred.

• Experience collaborating with distributed or remote teams is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off and company holidays.

• Retirement savings plans.

• Employee assistance and wellness resources.

• Opportunities for professional development and learning.

• Flexibility for remote work.

• A collaborative, inclusive, and growth-focused work environment.