Client Support Representative I

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Address member inquiries through phone, email, or chat with a high degree of professionalism and empathy.

• Resolve issues related to pharmacy benefits, claims, eligibility, and other service requirements for members.

• Elevate complex cases to senior support personnel as necessary.

• Accurately document all interactions with members to ensure compliance and uphold service quality.

• Recognize recurring issues and provide feedback to leadership for process enhancements.

• Collaborate closely with Client Support Supervisors and Account Managers to ensure smooth service delivery.

• Participate in continuous training to enhance skills in customer service, systems navigation, and healthcare knowledge.

⛳️ Requirements

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.

• Excellent verbal and written communication abilities.

• Capability to handle member issues with empathy and meticulous attention to detail.

• Associate’s degree in Business, Healthcare Administration, or a related field (preferred).

• Familiarity with CRM systems, call center software, or standard operating procedures (preferred).

• Desire for career advancement within client support or account management.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Comprehensive benefits package for employees and their families.