Client Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address, manage, and resolve support inquiries through live chat, email, and phone.

• Serve as a marketing and business advisor, offering industry-specific insights and feedback to clients.

• Deliver prompt and friendly assistance in all customer interactions.

• Collaborate with Sales and Success teams to coordinate incoming requests.

• Assist with administrative responsibilities related to billing, shipment processes, hardware setups, and potential merchant design tasks.

• Recognize opportunities to share best practices on the platform and promote product adoption and ROI.

• Detect and escalate defects to the Development team in accordance with the established escalation protocol.

• Maintain comprehensive knowledge of the product and internal processes.

• Engage in and lead additional projects as necessary.

⛳️ Requirements

• Strong interest in technology.

• Proven experience in delivering exceptional customer service or technical support.

• Outstanding written and verbal communication skills.

• Excellent customer service abilities and a true passion for assisting others.

• Proficient computer skills and quick adaptability to new software.

• Experience in a dynamic, fast-paced work environment.

• Detail-oriented mindset with the capability to manage multiple tasks concurrently.

• Positive demeanor and a strong work ethic.

• Ability to work independently with minimal oversight.

• Self-driven, autonomous, and capable of exercising sound judgment in a remote setting.

• Reliable and secure internet connection.

• Capability to work efficiently from a remote location.

• Legally authorized to work in Canada on a full-time basis.

🏝️ Benefits

• Generous time-off policy.

• Fully remote work environment, with support to ensure a comfortable home office setup.

• Ongoing virtual coaching and support.

• Comprehensive health benefits package.

• Subsidized gym membership.

• Recognition for outstanding performance.

• Professional development initiatives.

• Opportunities for career growth.

• Competitive salary.

• Accommodations available upon request for candidates with disabilities.