Client Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for clients and serve as a liaison between customers and agencies concerning orders and issues.

• Work collaboratively with team members and departments to guarantee seamless processing of customer orders.

• Offer solutions in response to the changing needs of customers.

• Proactively monitor customer accounts to identify opportunities for growth in sales and services.

• Foster the expansion of contract sales and service jobs by delivering outstanding customer service and maintaining regular outreach to clients.

• Document and manage daily communications, support, and problem resolution for designated customer locations while adhering to response times and escalation procedures.

• Maintain expert knowledge of assigned contracts and inform customers about contract guidelines and limitations.

• Utilize internal systems for order placement, quote preparation, proof of delivery management, and handling service requests within established timelines and metrics.

• Collaborate with associates and internal teams to provide exceptional customer service.

⛳️ Requirements

• High School Diploma or equivalent GED.

• A minimum of 2 years’ experience in a customer service role; experience with government customers is advantageous.

• Exceptional written and verbal communication skills, along with strong interpersonal abilities.

• Comfortable interacting with customers to convey information clearly and accurately.

• Detail-oriented and organized, capable of managing multiple tasks and meeting deadlines.

• Ability to adapt focus and prioritize tasks independently.

• Strong attention to detail and an understanding of various contracts and requirements.

• Self-motivated and proactive, demonstrating accountability and initiative with minimal supervision.

• Adaptable, resourceful, and skilled in critical thinking to devise creative solutions for customers.

• Strong team player, willing to assist colleagues and collaborate with internal departments.

• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

• Formerly trained military personnel or candidates with relevant experience may be considered in lieu of civilian experience.

🏝️ Benefits

• 3 weeks of paid time off (PTO) with a generous accrual policy.

• Wellness Program.

• 14 company-paid holidays each year.

• Employee Assistance Program (EAP).

• Flexible work-life balance.

• Comprehensive nationwide Medical, Dental, Vision, & FSA benefits.

• Casual work environment.

• Optional additional life insurance.

• Progressive associate recognition program.

• Short- and long-term disability coverage.

• Company-sponsored professional development opportunities.

• Annual social and community events.

• Annual education assistance program.

• Company-provided PC and office supplies.

• 401K plan with bi-weekly Safe Harbor contributions.