Client Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for customers, serving as a liaison between them and agencies regarding orders and issues.

• Work collaboratively with team members and departments to facilitate seamless processing of customer orders.

• Deliver solutions that align with the changing needs of customers.

• Actively monitor customer accounts to identify potential opportunities for sales and service growth.

• Enhance contract sales and service job expansion through outstanding customer service and consistent outreach.

• Oversee and document daily communications, support, and resolution of problems for designated customer locations.

• Comply with response times, escalation protocols, established deadlines, and performance metrics.

• Maintain thorough knowledge of assigned contracts and inform customers about contract guidelines and limitations.

• Utilize internal systems to handle orders, quotes, proof of deliveries, and service requests.

• Collaborate with associates and internal departments to ensure exceptional customer service delivery.

⛳️ Requirements

• High School Diploma or equivalent GED.

• Military personnel with relevant formal training or experience may be considered in place of civilian experience.

• Minimum of 2 years’ experience in a customer service role.

• Experience in supporting government customers is advantageous.

• Exceptional written and verbal communication skills along with strong interpersonal abilities.

• Comfortable engaging with customers to convey information clearly and accurately.

• Highly organized and meticulous, capable of executing multiple tasks while meeting deadlines.

• Ability to shift focus and prioritize tasks independently.

• Strong attention to detail with the capability to comprehend multiple contracts and requirements.

• Self-motivated and proactive, demonstrating accountability and initiative with minimal supervision.

• Agile and resourceful, using critical thinking to develop innovative customer solutions.

• Strong team-building skills and the ability to work collaboratively with internal departments.

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

🏝️ Benefits

• 3 weeks of PTO with a generous accrual policy.

• Wellness Program.

• 14 company-paid holidays annually.

• Employee Assistance Program (EAP).

• Flexible work-life balance.

• Nationwide Medical, Dental, Vision, & FSA options.

• Casual work environment.

• Optional additional life insurance.

• Progressive Associate Recognition Program.

• Short- and Long-Term Disability coverage.

• Company-provided professional development opportunities.

• Annual social and community events.

• Annual Education Assistance Program.

• Company-provided PC and office supplies.

• 401K with bi-weekly Safe Harbor contributions.