Client Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist healthcare professionals in ensuring that orders are complete and processed in a timely manner.

• Provide support to healthcare providers and insurance clients concerning specific requirements, including authorizations, physician fees, and the delivery of reports.

• Uphold high standards of client interactions by asking pertinent questions, securing provider cooperation, and advocating professionally for timely completion.

• Handle incoming calls, emails, and priority messages from insurers, healthcare providers, clients, and advisors.

• Review and verify orders to confirm that all documentation, authorizations, and payment information are complete for prompt report generation.

• Conduct follow-up communications to gather updates, identify delays, and engage records release staff to accelerate report delivery.

• Accurately record all client, facility, and call details, including contact names and outcomes.

• Follow Standard Operating Procedures (SOPs) to ensure adherence to compliance standards set by insurers, healthcare providers, and physicians.

• Perform additional duties as required.

⛳️ Requirements

• High school diploma required.

• Bilingualism in French and English is essential for Quebec; considered an advantage for the rest of Canada.

• A minimum of 1 year of customer service experience in a contact center or a relevant industry is necessary.

• Ability to exhibit a strong sense of urgency, multitasking capabilities, and prioritization skills in a fast-paced environment.

• Customer-focused with excellent problem-solving abilities and both verbal and written communication skills.

• Highly organized, detail-oriented, and proficient in delivering accurate, timely results within team settings.

• Results-oriented and resourceful, with strong skills in research and information gathering.

• Proficient in MS Office and data entry, with excellent phone etiquette and adaptability to new systems.

• Knowledge of medical terminology is a plus.

🏝️ Benefits

• Access to a health and wellness program that supports you and your loved ones.

• Opportunities for internal growth and development within a dynamic and successful organization.

• Invest in your future with RRSP matching benefits and an employee share purchase plan.

• Collaborative and diverse work environment that emphasizes dignity and respect for all.