Client Success Specialist – Hospitality

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Overseeing a portfolio of client accounts, fostering strong relationships, and providing dependable support.

• Conducting regular client check-ins to assess progress, align on objectives, and address any inquiries.

• Addressing ongoing client requirements, offering timely updates and proactive solutions.

• Analyzing campaign results and converting performance data into clear, actionable insights.

• Collaborating with internal teams to enhance campaign performance and deliver outstanding service.

• Additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in marketing, business, hospitality, or a related field.

• 2–3 years of experience in account management, hospitality marketing, or agency roles supporting hospitality clients.

• Proficient client-facing skills with the confidence to lead calls and presentations.

• Experience in analyzing marketing or campaign performance and offering recommendations.

• Excellent written and verbal communication abilities.

• Familiarity with a CRM platform (e.g., HubSpot) is preferred.

• Experience with a project management tool (e.g., Asana) is preferred.

🏝️ Benefits

• 100% company paid health insurance for employees and 50% for dependents.

• 100% company paid vision and dental insurance for employees and 50% for dependents.

• Company funded short- and long-term disability coverage.

• Company provided life insurance.

• 10 weeks of paid parental leave.

• 3-4 weeks of paid time off (based on tenure).

• 10 paid holidays.

• Company paid 401k contributions that are fully vested.

• Annual cash bonuses based on both company and individual performance.

• Flexibility to choose from five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days.

• Monthly fitness reimbursement.

• Pet discount plan.