Client Success Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Strategic Advocacy: Identify potential risks early to prevent them from escalating and take proactive measures.

• Input Excellence: Challenge vague or subpar briefs. Guide clients toward providing better inputs to achieve exceptional design outcomes.

• Structured Communication: Maintain all communications concise, clear, and purposeful. Avoid unnecessary elaboration—focus on clarity.

• Service Optimization: Enhance client utilization of Deer Designer over time, transitioning from reactive assistance to proactive collaboration.

• AI-Enhanced Workflow: Utilize AI to draft, organize, and refine your communications and internal processes to significantly boost your efficiency.

⛳️ Requirements

• 2+ years of experience in a client-facing position (Account Management, Project Management, or Client Success).

• Flawless English: You communicate with accuracy—structured, direct, and clear.

• Design Literacy: You possess an understanding of fundamental concepts in layout, hierarchy, branding, and user experience.

• The "Backbone": You are adept at pushing back on clients and asking tough questions necessary for achieving the desired results.

• AI-Proactive: You already utilize AI to organize your thoughts, pinpoint risks, and enhance the quality of your output.

• Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models.

• Technical Comfort: Experience with tools like Figma or Photoshop (for review purposes) and familiarity with asynchronous workflows.

• Ownership Mindset: You prioritize outcomes over mere activity. You address gaps instead of placing blame.

🏝️ Benefits

• Stability: Long-term, permanent remote contract.

• Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months of tenure).

• Perks: Performance bonuses, work anniversary gifts, and dedicated career growth opportunities.

• Culture: A diverse, inclusive team that prioritizes results over micromanagement and celebrates milestones collectively.