Client Success Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the liaison between clients and creative teams.

• Transform ambiguous client objectives into distinct creative guidance.

• Ensure smooth production processes without interruptions.

• Identify potential risks early and take proactive measures.

• Challenge unclear or subpar briefs and steer clients towards providing better input.

• Maintain concise, clear, and beneficial communication.

• Enhance client utilization of Deer Designer, shifting from reactive support to a proactive partnership.

• Leverage AI to draft, organize, and refine communication and internal workflows.

• Champion client visions while questioning ambiguous input.

• Facilitate positive outcomes for clients.

⛳️ Requirements

• Minimum of 2 years in a client-facing position (Account Management, Project Management, or Client Success).

• Exceptional command of English: communicate with clarity—structured, direct, and precise.

• Basic understanding of design principles, including layout, hierarchy, branding, and UX.

• Confident in challenging clients and asking tough questions.

• Proactive application of AI to organize thoughts, pinpoint risks, and enhance output quality.

• Previous experience in an agency setting with creative services, design agencies, or subscription-based business models is highly advantageous.

• Familiarity with tools such as Figma or Photoshop for review purposes.

• Knowledge of asynchronous workflows.

• Ownership mentality focused on achieving results and addressing gaps.

🏝️ Benefits

• Long-term, permanent remote contract.

• 15 PTO days + 10 unpaid days + 2 sick days (after 6 months of tenure).

• Performance bonuses.

• Gifts for work anniversaries.

• Commitment to dedicated career growth.

• Diverse and inclusive team culture.

• Results-oriented environment without micromanagement.

• Celebrations for milestones.