Client Success Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and maintain relationships with designated accounts to ensure successful campaigns.

• Act as a trusted advisor and authority on our DemandFactor services.

• Collaborate with internal specialists to provide exceptional campaign leads and guarantee client satisfaction.

• Work alongside the Sales team from proposal stage through to delivery, addressing potential options and integrations.

• Oversee account documentation, which includes generating reports and offering recommendations.

• Manage post-sale account operations, driving growth through outstanding customer service.

⛳️ Requirements

• At least two years of experience in account management or customer service is preferred.

• Exceptional written and verbal communication skills, with a strong focus on customer success.

• Highly organized and detail-oriented, capable of managing over 30 clients efficiently.

• Ability to excel in both collaborative team settings and independently with minimal supervision.

• Strong problem-solving abilities, able to engage and interact effectively with internal teams.

• Logical reasoning skills to identify and resolve issues, with awareness of when to escalate matters.

• Comfortable with learning various software applications, including MS Office (Excel) and CRM systems.

• Proficient in Time Management and Effective Prioritization skills to ensure the efficient handling of tasks and responsibilities in a fast-paced work environment.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• A collaborative and supportive team environment.