Client Success Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Cultivate and maintain relationships with designated accounts to drive successful campaigns.

• Serve as a trusted advisor and authority on our DemandFactor solutions.

• Collaborate with internal specialists to provide outstanding campaign leads and ensure client satisfaction.

• Work alongside the Sales team throughout the proposal and delivery phases, addressing options and integrations.

• Oversee account documentation, including reports and recommendations.

• Manage post-sale account activities, promoting growth through exceptional customer service.

⛳️ Requirements

• Exceptional written and verbal communication abilities, with a strong focus on customer success.

• At least two years of experience in account management or customer service is preferred.

• Highly organized and detail-oriented, capable of effectively managing over 30 clients.

• Ability to excel in a team environment as well as independently with limited supervision.

• Strong problem-solving capabilities, with the ability to engage and collaborate with internal teams.

• Logical reasoning skills to identify and resolve issues, knowing when to escalate matters.

• Proficiency in learning various software applications, from MS Office (Excel) to CRM systems.

• Time management and effective prioritization skills to ensure efficient task handling in a dynamic work setting.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours to support work-life balance.

• A collaborative and supportive team environment.

• Access to the latest technology and tools in the industry.