Client Success & Operations Manager, Token Vesting

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of the complete client lifecycle for protocols utilizing Anchorage Digital's token vesting product — from initial demonstrations to configuration, onboarding, troubleshooting, support, account management, and long-term relationship maintenance.

• Oversee ongoing operational requirements — managing data adjustments, user additions, bug fixes, and other daily requests — with diligence across a portfolio that is expanding towards approximately 25 companies and around 2,000 users.

• Work in partnership with the wider organization and engineering teams to manage client inquiries, feature requests, and issue resolution.

• Provide status updates to clients and collaborate with the sales team to identify and convert potential investors.

• Engage with clients through frequent meetings (typically between 10–20 in the initial quarter of a new engagement), identifying issues early and uncovering new opportunities.

⛳️ Requirements

• A background in cryptocurrency, with the ability to converse authoritatively with protocol teams and token issuers, as well as a solid understanding of tokens, vesting, and custody principles.

• A combination of client-facing experience (such as customer success, account management, or sales) and the capability for technical and operational execution.

• Proficient data and spreadsheet skills, with the ability to conduct data validation and maintain quality control.

• Experience in API configuration or technical integration tasks.

• Excellent communication skills, capable of managing a high volume of meetings and multiple simultaneous client relationships.

• A high degree of organization and dependability while handling a substantial volume of concurrent relationship and operational responsibilities.

• Commercial acumen — skilled in identifying expansion, upsell, and conversion opportunities during regular client interactions.

🏝️ Benefits

• Equal Opportunity Employer

• Commitment to diversity and inclusion

• Supportive and respectful workplace environment