Client Success Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Configure and oversee client programs in Salesforce, ensuring that campaign specifics, requirements, and timelines are precise.

• Supervise ongoing programs, monitor deliverables, and identify any pacing, quality, or execution challenges.

• Resolve campaign setup and delivery issues in collaboration with internal teams.

• Generate regular campaign reports and confirm data accuracy prior to distribution to Client Success.

• Facilitate internal transitions and follow up on pending items.

• Assess leads and campaign components against program criteria and highlight necessary adjustments.

• Keep organized and updated records of campaigns and processing documentation.

• Recognize recurring challenges and propose enhancements to workflow.

⛳️ Requirements

• Entry-level role.

• Agile individual who thrives in a dynamic environment and can adapt strategies to align with business requirements.

• Highly organized, capable of managing multiple programs and deadlines concurrently.

• Detail-focused when handling campaign requirements, data, and reports.

• Effective communicator who can provide updates, raise inquiries, and follow up with internal teams.

• Skilled in Google Sheets or Excel, including data management, report creation, and accuracy verification.

• Familiarity with Salesforce or a comparable CRM, or the ability to quickly learn new systems.

• Proactive in identifying issues, seeking solutions, and escalating concerns as necessary.

• Eager to understand how B2B demand generation campaigns operate.

• Must possess a working laptop/PC, internet access, and a backup connection.

• Must be authorized to work in the Philippines at the time of hiring and maintain authorization throughout employment.

• Employer work visa sponsorship and support will not be provided.

• Pre-employment screening is required.

🏝️ Benefits

• Access to mentorship programs, leadership academies, and opportunities to influence company culture and DEI initiatives.

• Flex Fridays, offering a full or half day off on Fridays while adhering to a 40-hour work week.

• Remote-first culture; work from home.

• 14 days of annual paid time off.

• Holidays as declared by the Philippine government.

• 5 additional paid time-off days after one year of service.

• Philippine statutory benefits: SSS, PhilHealth, and HDMF.

• Corporate HMO Plan for full-time employees in the Philippines after two months of employment.

• Monthly rice subsidy.

• Access to the Headspace app.

• Bonus for participation in the monthly speaker series.