Client Success Manager – US Staffing, Offshore Teams

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct initial discovery calls to gain insights into client needs.

• Create sales documents and proposals.

• Develop and oversee the client journey from placement to successful integration.

• Act as the primary contact for clients, addressing any issues that arise.

• Establish success indicators for both clients and team members.

• Lead regular check-ins with the PH team and clients to track progress and resolve any challenges.

• Offer guidance on best practices and improvements in processes.

• Ensure seamless task transitions and effective workload management.

• Supervise daily End of Shift reports and performance metrics.

• Facilitate the exchange of best practices and promote continuous learning.

• Tackle any challenges related to task transitions or workload management.

• Conduct meetings to drive successful results.

• Cultivate and maintain robust, long-lasting relationships with clients through consistent communication and personalized service.

• Administer client satisfaction surveys and utilize feedback to enhance services and address concerns.

• Partner with clients to identify and resolve any gaps in recruitment or performance.

• Provide strategic advice and recommendations on recruitment best practices and industry trends.

• Collaborate closely with internal teams, including recruitment, HR, and operations, to ensure alignment and smooth execution of client needs.

• Serve as a liaison between clients and the recruitment team, ensuring clear communication and effective collaboration.

⛳️ Requirements

• Minimum of 4 years in an Account Manager, Client Manager, or similar role.

• Experience working with US-based companies is essential.

• Background in the offshore staffing industry is a significant advantage.

• Experience in the construction industry is preferred.

• Proficient in ClickUp or similar project management software.

• Exceptional written and verbal communication skills.

• Ability to align strategies with overarching business objectives.

• Strong problem-solving skills: Capable of identifying and addressing challenges independently.

• Highly organized: Manages client records, tracks performance metrics, and oversees administrative tasks to ensure a smooth client onboarding and management process.

• Collaborative: Works effectively with internal teams, promoting open communication to guarantee smooth client onboarding and service delivery.

• Personable: Develops and maintains strong client relationships through effective communication and personalized attention.

🏝️ Benefits

• Paid training.

• Ongoing training opportunities.

• Advancement opportunities after Proof of Mastery.

• Performance Goals with associated advancement compensation.

• Regular Performance Reviews.

• 80-120 Hours of Paid Time Off (PTO).

• 7 Paid Holidays.

• Contributions to the Paid Social Security System.

• Coverage under the Paid Philippine Health plan.

• Enrollment in the Paid Philippine HMO plan.