Client Success Manager, Real Estate

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Facilitate daily communications with clients regarding asset performance, market trends, and utilization of the platform.

• Establish and nurture relationships within client organizations, leading both internal and external meetings, including Quarterly Business Reviews.

• Formulate strategic plans to meet clients’ goals for capital deployment, acquisition, and disposition.

• Manage relationships with newly onboarded clients.

• Provide weekly performance updates and monthly market analyses.

• Identify client capacity limitations and leverage data to reveal potential opportunities.

• Act as the primary product authority, guiding clients to operate more independently on the Entera platform and suggesting suitable tools.

• Supervise and conduct quality control on Broker Price Opinion processes and produce weekly activity reports on disposition listings.

⛳️ Requirements

• A minimum of 3 years of experience in real estate-oriented banking, consulting, capital markets, lending, asset management, or a similar field.

• Proven history of managing and enhancing external B2B relationships.

• In-depth knowledge of real estate valuation.

• Strong preference for experience in single-family residential real estate.

• Experience navigating multifaceted processes within larger organizations and driving performance enhancements across various stakeholders.

• Proven ability to lead small teams towards strategic objectives under strict deadlines.

• Capacity to foresee challenges and proactively address both internal and external issues.

• Outstanding verbal, written, and presentation abilities.

• Strong capability to foster long-term, external-facing relationships.

• Candidates must reside in one of the following states: Arizona, Florida, Georgia, Illinois, North Carolina, New Jersey, New York, or Texas.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity and inclusion.

• Supportive work environment where employees experience a sense of belonging and respect.

• Comfortable and positive interview experience accommodations.