Client Success Manager, Product Success Manager

This is a fully remote position, open to applicants in Kosovo.

📋 Description

• Serve as the main point of contact for a range of advertising clients and users of AI tools.

• Manage client communications throughout the entire process: emails, phone calls, follow-ups, and proactive check-ins.

• Convert advertising performance data and product insights into straightforward, actionable recommendations.

• Conduct biweekly or monthly client meetings to align on objectives, performance metrics, and subsequent actions.

• Assist in the onboarding process and encourage continual use of the AI ad analysis platform.

• Collect feedback from clients and users, transforming it into clear insights for internal teams.

• Work closely with PPC managers, product teams, and leadership to ensure client goals are achieved.

• Hold internal teams accountable for meeting deliverables and timelines.

• Monitor account health, client satisfaction, and risk indicators for both service and product clients.

• Maintain accurate and up-to-date records in CRM, documentation, and internal tools.

⛳️ Requirements

• Client Account Management Experience: Demonstrated experience in managing client relationships within an agency or service-oriented environment.

• Product / SaaS Mindset: Experience in Customer Success, Product Success, or providing support to SaaS users is highly desirable.

• Communication Mastery: Capable of conveying information clearly and confidently, both in writing and verbally.

• Analytical Thinking: Able to explain performance data and product insights in a comprehensible manner.

• Organization & Ownership: You effectively manage your priorities, ensure follow-through, and keep projects progressing.

• Tech-Savvy: Familiarity with tools such as CRMs, Google Workspace, Slack, task management systems, and dashboards.

• Amazon Ads Familiarity: Basic knowledge of Amazon PPC or a strong desire to learn quickly.

• Proactive & Curious: You identify issues early and seek opportunities to enhance the client and user experience.

🏝️ Benefits

• Remote-First Role: Enjoy the flexibility of working from anywhere.

• Location Preference: Preference for candidates in Eastern Europe, though this is not a strict requirement.

• Career Growth: Gain exposure to both client services and product success career paths.

• Cross-Functional Impact: Collaborate closely with product, PPC, and leadership teams.

• Learning & Development: Enhance your knowledge in Amazon advertising and SaaS products.

• Flexible Schedule: Engage in time-zone friendly collaboration with a focus on results.