Client Success Manager – Operations

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Serve as the primary liaison for Markit's operations in Turkey.

• Provide exceptional client support, encompassing order processing, issue resolution, and warranty management.

• Establish and nurture robust, long-term relationships with clients.

• Recognize growth potential within current accounts and assist in business development.

• Oversee and support one local team member, ensuring efficient daily operations.

• Acquire in-depth knowledge of our internal sales platform and back-office systems.

• Collaborate with international teams to guarantee smooth operational flow.

• Represent Markit in the local market, exemplifying service excellence and professionalism.

⛳️ Requirements

• Approximately 3–6 years of experience in B2B customer support, client operations, or account management.

• A genuine passion for the sales aspect — you thrive on developing client relationships rather than merely maintaining them.

• Proficient in Turkish and English, both spoken and written.

• A completed bachelor's degree is required.

• Residing in Istanbul, with a willingness to conduct regular in-person client visits.

• A candidate who invests in relationships — our client partnerships are long-lasting, and we seek individuals with the same commitment.

• A notable advantage: experience in IT procurement, IT hardware, or distribution.

🏝️ Benefits

• Competitive salary — fixed salary evaluated annually, in addition to a quarterly performance bonus.

• Health and time off — sick leave, vacation, and all regional public holidays included.

• Equipment and stability — laptop and necessary work tools provided.