Client Success Manager – Military

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary liaison for clients, fostering robust relationships and ensuring their satisfaction with our products and services.

• Collaborate with Sales Leadership on significant, cross-channel strategic partnerships.

• Provide timely, accessible, and proactive customer support.

• Assist the sales team during the RFP process by organizing brainstorming sessions, offering historical insights and best practices, and constructing media plans.

• Address client inquiries such as screenshots, content modifications, and reporting requests.

• Work alongside the sales team to pinpoint opportunities for broadening the client base through referrals and various channels.

• Collect client feedback and relay it to internal teams to foster improvements.

• Conduct regular client check-ins to ensure satisfaction and uncover additional engagement opportunities.

• Prioritize and manage campaign deliverables by coordinating with and delegating tasks to internal departments.

• Perform daily campaign reviews, analysis, and optimizations.

• Establish and maintain an organized system for campaign assets.

• Enhance reporting templates to illustrate ROI and present campaign results to support renewals.

• Keep accurate and current client records in Boostr, our order management system.

⛳️ Requirements

• A Bachelor's Degree in Business, Marketing, Communications, or a related field is preferred.

• Five to eight years of experience in a client-facing role managing $2-3M+ in annual revenue, ideally in digital publishing, with a digital media agency or in the creator space.

• Experience executing multi-platform campaigns across social media, custom video, branded content, podcasts, YouTube, and email.

• Proven experience managing the post-sale lifecycle from kickoff to final wrap reports.

• Ability to analyze and interpret data, formulate strategic recommendations, and present findings to clients.

• Exceptional communication skills, both written and verbal.

• Strong relationship-building abilities and the capacity to establish trust with clients.

• Demonstrated capability to manage multiple clients and projects concurrently.

• Detail-oriented with excellent organizational and time-management abilities.

• Familiarity with CRM systems and other sales and marketing tools.

• Proficiency in media planning, Microsoft Excel, and Google Sheets.

• Ability to work independently as well as collaboratively within cross-functional teams.

• Must be located in a U.S. based time zone.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and the option for remote work.

• Opportunities for professional development and career advancement.

• A supportive and inclusive company culture.