Client Success Manager – MedInsight

This is a fully remote position, open to applicants in Washington.

📋 Description

• This role acts as the main point of contact and liaison for clients, guiding them through the entire client journey from implementation to production.

• Client Success Managers ensure alignment between client needs and expectations, fulfill contractual obligations, and guarantee smooth day-to-day operations.

• They maintain high levels of client satisfaction and assist clients in realizing measurable value from our products and services.

• The Client Success team offers robust analytical support and proactive recommendations that aid in data-driven decision-making.

• Client Success Managers must possess a thorough understanding of the healthcare industry, emerging trends, and healthcare data.

• They should be capable of working with various healthcare data sources, interpreting results, and converting analytic outputs into clear, actionable insights that enhance client value.

• Client Success Managers oversee daily client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications.

• They provide timely client support by managing tickets and ensuring service level agreements are fulfilled.

• Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to enhance outcomes, promoting data-driven decision-making, and optimizing data processes to maximize the value clients derive from their MedInsight investment.

• Client Success Managers work in close partnership with our client engineering teams (located in both the US and India) to coordinate client support activities. This entails clearly communicating requirements, timelines, and priorities, enabling engineering team members to complete tasks and provide status updates and outcomes.

• While some tasks may be performed offshore, client communication is handled in the U.S., necessitating strong communication skills with both clients and internal team members.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent work experience.

• 5+ years of experience in data analytics, healthcare, or a related field.

• Experience in coordinating cross-functional teams to translate client needs into precise requirements, align priorities and timelines, manage escalations, and drive issues to resolution.

• Collaborate across functions to promote adoption, satisfaction, and growth.

• Identify opportunities to enhance client outcomes or business impact.

• Ability to learn and navigate various technical tools for reviewing and analyzing client data.

• Capability to work with clients on a range of topics, including software upgrades, functionality, healthcare analytics, and data-related inquiries.

• Proficiency in analyzing data and creating client-facing deliverables that are informative, clear, and user-friendly.

• Ensure data quality, integrity, and security across all data sources and platforms.

• Experience in problem-solving with the ability to work both independently and collaboratively within a team.

• Familiarity with Databricks and cloud platforms, especially Microsoft Azure.

• Previous exposure to healthcare payer or ACO data.

• Prior experience with EHR systems, clinical data, and claims data.

• Strong communication skills, both written and verbal.

• A team player with excellent interpersonal skills.

🏝️ Benefits

• Medical, Dental, and Vision – Coverage available for employees, dependents, and domestic partners.

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.

• 401(k) Plan – Features a company matching program and profit-sharing contributions.

• Discretionary Bonus Program – Recognizing employee contributions.

• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.

• Paid Time Off (PTO) – Accrual begins on the first day of work; full-time employees earn 15 days per year, and part-time employees accrue PTO on a prorated basis.

• Holidays – A minimum of 10 paid holidays per year.

• Family Building Benefits – Includes adoption and fertility assistance.

• Paid Parental Leave – Up to 12 weeks of paid leave for eligible employees.

• Life Insurance & AD&D – 100% of premiums covered by Milliman.

• Short-Term and Long-Term Disability – Fully paid by Milliman.