Client Success Manager, MedInsight

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as the main contact and liaison for clients during the implementation and production phases.

• Assist with daily client operations, which includes managing tickets, system updates, data refreshes, and providing release notifications.

• Oversee ticket management to ensure compliance with service level agreements.

• Regularly engage with clients to uncover opportunities for enhancing outcomes and maximizing the value of products and services.

• Advocate for data-driven decision-making and streamline data processes.

• Organize client support initiatives in collaboration with engineering teams located in the US and India.

• Convey requirements, timelines, and priorities to engineering teams while monitoring status and results.

• Evaluate healthcare data and convert analytical outputs into concise, actionable insights.

• Create informative, clear, and user-friendly deliverables for clients.

• Navigate through MedInsight, enterprise tools, applications, and cloud-based environments.

• Perform additional related or unrelated tasks as assigned.

• Travel may be required on a limited basis.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience.

• Over 5 years of experience in data analytics, healthcare, or a related domain.

• Proven experience in coordinating cross-functional teams to convert client requirements into actionable tasks, align priorities and timelines, manage escalations, and resolve issues.

• Exceptional organizational, administrative, and project management abilities.

• Capability to manage multiple client priorities, timelines, deliverables, and follow-ups with precision.

• Ability to collaborate cross-functionally to enhance adoption, satisfaction, and growth.

• Skill in identifying opportunities for improving client outcomes or business impact.

• Proficient in learning and using technical tools for client data review and analysis.

• Capacity to address client inquiries regarding software upgrades, functionality, healthcare analytics, and data issues.

• Ability to analyze data and create clear, informative, and user-friendly client-facing deliverables.

• Commitment to ensuring data quality, integrity, and security across various data sources and platforms.

• Strong problem-solving skills and the ability to work independently as well as collaboratively within a team.

• Experience with Databricks and cloud platforms, particularly Microsoft Azure.

• Familiarity with healthcare payer or ACO data.

• Exposure to EHR systems, clinical data, and claims data.

• Excellent written and verbal communication skills.

• Strong interpersonal skills with a team-oriented mindset.

• Familiarity with project management software such as Azure DevOps or Jira is a plus.

• Knowledge of programming languages such as Python, R, or SQL is a bonus.

• Must have legal authorization to work in the United States without current or future immigration support or sponsorship from Milliman.

🏝️ Benefits

• Flexible work environment.

• Medical, Dental, and Vision coverage for employees, their dependents, and domestic partners.

• Employee Assistance Program (EAP).

• 401(k) plan with company matching and profit-sharing contributions.

• Discretionary Bonus Program.

• Flexible Spending Accounts (FSA).

• Paid Time Off (15 days per year for full-time employees).

• A minimum of 10 paid holidays per year.

• Family Building Benefits, including assistance with adoption and fertility.

• Paid Parental Leave of up to 11 weeks for eligible employees.

• Life Insurance & AD&D with 100% of premiums covered.

• Short-Term and Long-Term Disability fully covered by Milliman.

• Investment in professional growth and career development.

• Limited travel may be required.