Client Success Manager – Enterprise Accounts

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Oversee a portfolio of enterprise clients in various global markets, ensuring exceptional service delivery and client satisfaction.

• Take charge of client renewals, upselling, and identifying expansion opportunities within current accounts.

• Serve as the main point of contact for all matters related to enterprise clients, liaising with internal teams to guarantee service excellence.

• Track client performance, analyze traffic trends, and pinpoint opportunities for optimization and revenue enhancement.

• Work collaboratively with Operations, Carrier, and Finance teams to address issues promptly and efficiently.

• Keep precise client information, activity records, and reports updated within the CRM system.

⛳️ Requirements

• At least 4 years of experience in the A2P messaging sector, including a minimum of 2 years in managing enterprise client accounts.

• Demonstrated ability to establish and maintain strong relationships with enterprise clients.

• Comprehensive knowledge of A2P SMS products, delivery processes, and traffic analytics.

• Exceptional communication and problem-solving abilities, with a proactive and analytical approach.

• Strong organizational capabilities and comfort in managing multiple accounts in a remote, fast-paced setting.

• Proficiency in English is required.

🏝️ Benefits

• Competitive salary package

• Opportunities for global exposure and collaboration

• A dynamic and fast-paced work environment

• A dedicated and collaborative team

• A genuine opportunity to impact both our company and the broader messaging industry