Client Success Manager – Contract-to-Hire

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage relationships with two to three client accounts, serving as the main point of contact from day-to-day interactions to executive sponsors.

• Act as the primary liaison for clients, providing straightforward responses to inquiries.

• Conduct regular check-ins and communicate status updates to clients.

• Facilitate discussions when client needs evolve and guide decisions toward clear outcomes.

• Convert client requests into precise requirements for the delivery team.

• Track timelines and budgets, proactively addressing any deviations in engagements.

• Spot opportunities for additional client support and initiate discussions for growth.

• Keep detailed records of decisions made and conversations held.

• Collaborate with Stevens leadership, founders, executives, product leaders, delivery teams, and client stakeholders.

• Shape the approach Stevens takes in managing client relationships as the function expands.

⛳️ Requirements

• A minimum of three years’ experience in account management, client success, or a client-facing project role.

• Proven history of establishing trust with senior personnel at client organizations.

• Ability to maintain composure during challenging discussions about timelines, budgets, or expectations.

• Skill in comprehending client needs and articulating them clearly to a technical team.

• Understanding of the software development process.

• Experience in managing multiple clients simultaneously.

• Proficient in clear and concise writing.

• Background in a consultancy or agency is an advantage.

• Must reside and perform work in the United States throughout the engagement.

• Should be located in the Central Florida region.

• Available during Eastern Time business hours for client meetings.

• Required to undergo criminal background screening and identity verification.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Clear pathway to full-time employment as accounts expand.

• Anticipated full-time salary upon conversion of approximately $80,000 per year (W-2).

• Benefits available upon full-time conversion.

• Flexible remote working options.

• Guaranteed 10 hours of work per week during the contract period.

• Payments processed bi-weekly through the contractor payroll platform.