Client Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the onboarding process for clients and assist them in successfully implementing VALD systems.

• Establish robust client relationships through virtual communication and occasional in-person meetings.

• Recognize client support requirements and identify growth opportunities.

• Conduct online client presentations utilizing Microsoft Teams.

• Monitor and document activities using HubSpot, Microsoft Suite, and email communications.

• Handle multiple assignments and support requests simultaneously.

• Function both independently and collaboratively alongside other team members.

• Provide support and education to clients regarding VALD systems and solutions.

• Develop expertise as a subject matter authority on VALD technology and systems.

• Work with internal and external stakeholders to enhance client satisfaction.

⛳️ Requirements

• Significant current or prior experience with VALD Technology.

• Experience in a clinical or high-performance environment.

• Background as a physiotherapist, athletic trainer, exercise physiologist, sports scientist, or equivalent client-focused experience.

• Capability to understand and articulate the client’s perspective and challenges.

• Exceptional grammar, spelling, proofreading, verbal, and written communication skills.

• Proven ability to swiftly establish positive relationships.

• Creative thinker with a knack for identifying suitable solutions.

• Flexible and eager to acquire new skills and processes.

• Willingness to become an expert on VALD systems.

• Availability to travel for work purposes.

• Empathetic nature.

• Detail-oriented with a strong commitment to quality control.

• Strong critical thinking, analytical, and strategic problem-solving abilities.

• Highly organized with effective time management capabilities.

• Prior experience utilizing VALD systems.

• Comfortable in providing support and education to clients.

• Ability to collaborate with various internal and external stakeholders.

• Successful completion of required identity and criminal record background checks.

🏝️ Benefits

• An opportunity to work in a company that is transforming allied healthcare.

• Learn from high-achieving individuals and teams across diverse disciplines.

• Join a down-to-earth, inclusive, and dynamic team.

• Regular travel opportunities to bring the entire VALD team together for continuous development.

• Access to the latest equipment and a remote work setup.

• An inclusive workplace with a commitment to diversity.

• Background checks conducted by the employer.