Client Success Manager

This is a fully remote position, open to applicants in Austria.

📋 Description

• Oversee the onboarding process for clients, ensuring they receive comprehensive support for the successful implementation of VALD systems.

• Foster strong relationships with clients through digital communication and occasional in-person meetings.

• Recognize the support needs of clients and identify avenues for growth.

• Conduct online client presentations utilizing Microsoft Teams.

• Monitor and report regular activities using SaaS tools, including HubSpot, Microsoft Suite, and email.

• Handle multiple projects and support requests concurrently, working independently or collaboratively with team members.

• Educate and support clients on VALD systems and solutions.

• Develop expertise in VALD systems.

• Collaborate with both internal and external stakeholders to implement systems and solutions.

• Travel for work as necessary.

⛳️ Requirements

• Must have extensive experience using VALD Technology in a current or previous position.

• Background in a clinical or high-performance environment.

• Qualifications as a physiotherapist, athletic trainer, exercise physiologist, sports scientist, or equivalent client-facing experience.

• Ability to comprehend and articulate the client’s perspectives and challenges.

• Exceptional grammar, spelling, proofreading, verbal, and written communication abilities.

• Proven capability to quickly establish positive relationships.

• Creative thinking skills to devise suitable solutions.

• Flexible and eager to acquire new skills and processes.

• Capacity to become an authority on VALD systems.

• Willingness to travel for work commitments.

• Possess empathy.

• Strong attention to detail and dedication to quality control.

• Excellent critical thinking, analytical, and strategic problem-solving skills.

• Highly organized with effective time management skills.

• Prior experience with VALD systems is preferred.

• Candidates must successfully pass acceptable identity and criminal record background checks.

🏝️ Benefits

• Opportunities for regular travel to unite the entire VALD team for your ongoing professional development.

• Access to the latest equipment and a remote setup to ensure optimal performance.

• Chance to work within a company that is transforming allied healthcare.

• Learn from a diverse group of high-performing individuals and teams across various fields.

• Join a down-to-earth, inclusive, and vibrant team.