Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with the Editorial team, external writers, analysts, and content creators to guarantee that content moves through the review and publication process on time.

• Implement client feedback and ensure that necessary revisions are made before publication.

• Monitor campaign timelines and proactively follow up on pending deliverables.

• Facilitate the timely execution of partner campaigns across all publishing platforms.

• Serve as the business owner and administrator of the Kevel ad platform — your primary resource for all things related to Kevel.

• Set up, traffic, manage, and discontinue campaigns and ad placements.

• Ensure platform maintenance: manage naming conventions, configurations, flight dates, and inventory.

• Address delivery and serving issues, serving as the point of contact for internal teams requiring platform assistance.

• Document processes and keep platform knowledge up-to-date as campaigns and requirements evolve.

• Create monthly performance reports for campaigns.

• Compile campaign metrics and prepare client-ready reporting presentations.

• Assist in post-campaign analysis and documentation.

• Help prepare sales decks, proposals, and client presentations.

• Maintain sales collateral, case studies, and marketing materials.

• Provide support to the team with administrative and operational tasks as needed.

⛳️ Requirements

• You possess a high capacity for work - able to manage a significant, diverse administrative workload without losing attention to detail.

• You demonstrate strong written and verbal communication skills - a genuine passion for writing is a definite advantage.

• You have familiarity with ad-serving platforms (e.g., Kevel) or a quick ability to learn and take ownership of one.

• Familiarity with CMS platforms and email marketing tools is beneficial.

• Experience with Braze or similar marketing automation software is preferred.

• Background in financial markets and investing is a bonus, but not essential.

• You are adaptable, self-motivated, and capable of managing multiple priorities in a dynamic environment.

🏝️ Benefits

• Flexible Remote Working: Operate from wherever you perform best;

• Simply Stop: We value time highly, so we finish early on Fridays;

• Share Club: We offer a subscription to SWS, funding for your investments, and regular discussions on stocks and investment strategies;

• Parental Leave Policy: With a supportive return-to-work option;

• Learning & Development Fund: We invest in your professional growth;

• Team Events & Hackathons: An opportunity for everyone to unite and explore new possibilities.