Client Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Cultivate customer relationships that foster growth and loyalty.

• Collaborate closely with clients to ensure their satisfaction and address areas of concern.

• Identify and escalate opportunities for client growth and those at risk.

• Conduct regular check-ins and quarterly business reviews with assigned accounts.

• Offer actionable insights and data analysis for clients.

• Contribute to team meetings and provide feedback for process improvements.

• Showcase increasing knowledge of Rently's products and integrations.

• Maintain and update client records, support notes, and interactions using Salesforce, ZenDesk, Dialpad, Confluence, and other tools.

• Ensure adherence to Rently's best practices and established policies.

• Achieve OKRs and KPIs set by the manager.

• Drive business growth and profitability by maximizing value.

• Analyze customer data to enhance the customer experience and reduce churn.

• Conduct product demonstrations and assist in product design and development.

• Assess and enhance tutorials and communication frameworks.

• Act as a liaison between clients and the organization, escalating requests and complaints as necessary.

⛳️ Requirements

• Experience with Salesforce, ZenDesk, or similar CRM and support ticketing systems.

• Proven capability to thrive in a fast-paced, team-oriented environment.

• Prior experience in SAAS, real estate, or proptech industries.

• Technical proficiency and the ability to identify alternative solutions to customer challenges.

• Capacity to manage multiple critical, high-priority issues with urgency.

• Proficient in Google Suite Products.

• Exceptional communication skills—verbal, written, and interpersonal—with strong active listening abilities.

• Ability to exhibit effective problem-solving skills and a strong client focus.

• Detail-oriented and reliable, maintaining a positive and inquisitive demeanor.

• Capable of multitasking, prioritizing, and collaborating across functions.

• Demonstrate high self-motivation, drive, and a proactive approach.

• A proven history of delivering excellent customer advocacy.

• Bachelor's degree.

• 3-5 years of experience in a customer success role.

• Experience in the real estate industry is preferred.

• Legally authorized to work in the United States.

• Rently US does not offer sponsorship.

🏝️ Benefits

• 75% coverage of monthly medical, dental, vision, disability, and life insurance premiums through Anthem Blue Cross, with 2 HMO options (where available) and 2 PPO options.

• FSA, STD, LTD, and other voluntary plans available.

• Coverage extends to the employee, spouse, registered domestic partner, and dependent children.

• 401k plan with a 3% match from Rently.

• Paid time off.

• Sick leave.

• Partial reimbursement for gym memberships.

• Partial reimbursement for pet insurance.

• Opportunities for career advancement.

• Professional development opportunities.

• Work-related travel opportunities (dependent on the role).

• Company gatherings and team events.