Client Success Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the primary representative of Renalogic for designated clients.

• Oversee the complete client journey from start to finish.

• Take responsibility for the implementation of new clients.

• Work collaboratively with clients to ensure all clinical teams have the necessary client information.

• Guarantee that client information is accurately entered and updated in relevant systems.

• Provide regular program reports and communicate value and impact to clients and stakeholders.

• Foster engagement through client stewardship meetings, on-site events, and relationship-building initiatives.

• Monitor client KPIs and distribute quarterly reports to key contacts at the client’s organization.

• Cultivate relationships with key client contacts and other stakeholders.

⛳️ Requirements

• A bachelor’s degree in business or a related discipline.

• Minimum of four years of pertinent professional experience in contract and client management within the health insurance sector.

• Experience in the self-funded health insurance arena, with a strong preference for familiarity with brokerages, TPA, and stop-loss.

• Proficiency with Zoho or similar CRM platforms is highly regarded.

• Willingness and ability to travel multiple times a year, including overnight stays for corporate events, conferences, and health fairs.

• Strong technological proficiency, demonstrating effective and efficient use of computers, peripheral devices, and applications/systems, including Microsoft products.

• Independent self-starter comfortable with ambiguity and adept at navigating change.

• Excellent written and verbal communication abilities.

🏝️ Benefits

• Potential for annual bonuses.

• Comprehensive health benefits package.

• Generous paid time off and holidays.

• 401k plan with employer matching.