Client Success Manager

📋 Description

• Overseeing the overall strategic management of the client experience.

• Establishing and nurturing strong relationships with key client stakeholders.

• Cultivating and maintaining robust connections with clients’ advisors.

• Leading the regular reporting and analysis of client performance.

• Guiding clients to enhance their partnership with Quantum Health, including driving member engagement and integrating with other vendor partners.

• Managing financial relationships with clients, including negotiating contract renewals.

• Promoting the Quantum story and its value to both clients and members to ensure client satisfaction, retention of membership, and revenue growth.

• Serving as the primary client liaison within the operations of Quantum Health.

• Collaborating with the dedicated implementation team as necessary to effectively onboard new clients.

• Addressing escalated operational issues.

• Overseeing operational deliverables tailored to client requirements to ensure success for both the client and Quantum.

⛳️ Requirements

• A Bachelor's degree in business or related equivalent experience.

• 2 to 5+ years of relevant industry experience in consulting, sales, or a similar field.

• Excellent verbal and written communication skills.

• Strong presentation skills for in-person engagements.

• Proficient in PC applications, particularly the MS Office Suite.

• Familiarity with CRM software; experience with Salesforce is preferred.

• Proven experience in creating and managing: Account Plans, Health Score Updates, General Account Status, and overall management in CRM tools.

• Willingness to travel as required, based on client demands.

• Strong administrative and technical abilities.

• High levels of personal accountability and trustworthiness.

• Dedication to adhering to Quantum Health’s policies, values, and ethics, as well as ensuring the protection of sensitive data.

🏝️ Benefits

• Health, vision, and dental insurance.

• Life insurance coverage.

• Legal and identity protection services.

• Adoption assistance support.

• Employee Assistance Program (EAP).

• Teladoc services available.

• 401(k) plan with up to 4% employer match and full vesting on the first day.

• Paid Time Off (PTO).

• 7 paid holidays each year.

• Parental leave policy.

• Volunteer days offered.

• Paid sabbaticals for eligible employees.

• Tuition reimbursement of up to $5,250 annually.

• Reimbursement for certifications and continuing education.

• Partnerships for discounted higher education.

• Paid training sessions and opportunities for leadership development.

• A modern workplace with a relaxed dress code.

• Open floor plan layout.

• Access to full-service dining options.

• Availability of free snacks and beverages.

• Complimentary 24/7 fitness center featuring group classes.

• Outdoor walking paths for exercise.

• Game room for leisure activities.

• Notary and dry-cleaning services provided.