Client Success Manager

📋 Description

• Act as an advocate for the overall satisfaction and retention of the assigned enterprise client portfolio.

• Work in collaboration with subject matter experts and key stakeholders to accomplish vision, objectives, and develop client strategies.

• Initiate and foster relationships with customer decision-makers, C-suite executives, key physician champions, and internal stakeholders.

• Oversee a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts.

• Promote collaboration with internal teams and client executives to create a shared vision, strategic objectives, and measurable annual goals.

• Lead cross-functional initiatives that align with client priorities and enhance business outcomes through effective strategy execution.

• Develop and maintain strong relationships with client decision-makers.

• Establish and oversee a structured cadence of governance, risk management, operational reviews, and communications to ensure excellence in delivery.

• Identify and communicate growth opportunities within existing accounts.

• Monitor all aspects of the client experience, including project progress, solution adoption, SLA compliance, and goal attainment.

• Ensure the successful implementation and adoption of all purchased solutions.

• Provide “voice of the customer” feedback to product and service teams.

• Perform additional duties as necessary to support the overall success of client relationships and organizational objectives.

⛳️ Requirements

• Bachelor’s degree in business administration/management or healthcare administration/management.

• 8 years of experience in account management, sales, services, or a related field.

• 6 years of experience in Healthcare Information Technology (HIT) vendor roles.

• 6 years of experience in the healthcare sector, specifically in ambulatory or health systems.

• 6 years of experience with NextGen.

• Demonstrated success in enhancing overall client satisfaction, retention, and business growth.

• Strong understanding of the NextGen portfolio of solutions or comparable vendors, or as a former client.

• Proficient in change management knowledge and skills.

• Client-facing experience with complex account management and business operations acumen.

• Capability to work independently with minimal guidance on daily tasks.

🏝️ Benefits

• NextGen Healthcare is an equal opportunity employer.

• We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.