Client Success Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Act as an advocate with the primary focus on ensuring satisfaction and retention for a designated enterprise client portfolio.

• Partner with subject matter experts and key stakeholders to realize the vision, objectives, and development of client strategies.

• Establish and nurture relationships with customer decision-makers, C-suite executives, key physician champions, and internal stakeholders.

• Oversee a portfolio of small to mid-market clients, acting as the main point of contact and strategic advisor.

• Work alongside internal teams, administrators, and client stakeholders to define vision, set objectives, and align annual targets.

• Lead and manage cross-functional initiatives that yield strategic, business-aligned results.

• Create and oversee governance, risk management, communication, and operational routines to ensure contractual obligations are fulfilled and client satisfaction is attained.

• Identify and relay growth opportunities within existing accounts to aid in client expansion and retention efforts.

• Conduct regular monthly meetings and dashboard reviews to monitor progress, enhance value delivery, and ensure alignment with client objectives.

• Oversee all facets of the client experience, including project status, solution adoption, SLA compliance, and progress toward business goals.

• Maintain a detailed client “notebook” for comprehensive tracking.

• Continuously evaluate client health across financial, risk, dependency, and scheduling dimensions, implementing necessary mitigation strategies.

• Represent the voice of the customer, offering feedback to product teams and contributing to the ideation and development of new services.

⛳️ Requirements

• Bachelor’s degree in business administration/management or healthcare administration/management.

• 3 years of experience in account management, sales, services, or a related field.

• 3 years of experience with Healthcare Information Technology (HIT) vendors.

• 3-5 years of experience in the healthcare sector, specifically in ambulatory or health systems.

• 3 years of experience with NextGen.

• Demonstrated success in enhancing overall client satisfaction, retention, and business growth for clients.

• Strong understanding of the NextGen portfolio of solutions or a comparable vendor, or as a former client.

🏝️ Benefits

• NextGen Healthcare is an equal opportunity employer.

• We celebrate diversity and are committed to fostering an inclusive environment for all employees.