Client Success Manager

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Cultivate and sustain robust, long-lasting partnerships with assigned small to medium-sized clients, as well as brokers and consultants.

• Engage in strategic and proactive planning within the client’s overall business framework, identifying and executing opportunities to engage employees and members to enhance clinical and savings outcomes.

• Collaborate with the Sales team, local operations leadership, and the Implementation Team to plan and launch new health center implementations.

• Lead competitive renewal re-bids for designated clients.

• Oversee contractual obligations, including renewal terms, and successfully renew clients at targeted escalation levels.

• Assist clients with tiered engagement models or aggregator relationships.

• Employ innovative feedback tools to gain insights into customer needs while collaborating with internal partners to enhance products and services.

• Work with the marketing team to create and execute a client-specific engagement plan.

• Collaborate with Directors of Operations and local health center leadership to enhance employee and member engagement, achieve clinical and savings metrics, and meet performance guarantees.

• Proactively track and manage Performance Guarantees to control payouts.

• Carry out all necessary contractual obligations in a timely manner.

⛳️ Requirements

• Bachelor’s degree in Business or Healthcare Administration, with 2–5 years of experience in healthcare, health insurance, brokerage/consulting, or direct HR/benefits.

• Proficient in developing and delivering presentations.

• Exhibits a high-energy personal style and a knack for process-oriented thinking.

• Strong oral and written communication skills are essential.

• Capable of building, nurturing, and maintaining positive professional relationships.

• Ability to influence others and work across functions; adept at managing ambiguity and establishing effective internal networks.

• Willingness to gain a thorough understanding of the market, business sector, and related services, while thinking creatively to devise efficient and sustainable solutions.

• Advocates for process improvement and adherence.

• Demonstrates a relentless commitment to delivering services for clients with thorough follow-up.

• Strong skills in project management, account portfolio planning, and prioritization.

• Proficient in Microsoft Office, Tableau, and CRM products (Salesforce experience preferred).

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities.

• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits, along with paid parental leave.

• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters.

• Financial Support: Company-paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match, and graded vesting.

• Continuing Medical Education (CME) to maintain and enhance the knowledge, skills, and expertise of our health center teammates, as applicable.