Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for enterprise clients throughout the entire lifecycle — from implementation to renewal — overseeing program plans, risks, and growth opportunities.

• Foster trust-based relationships with key stakeholders at all levels within the client organization, promoting strong engagement, adoption, and long-term retention.

• Create and sustain renewal strategies that align with each client’s product usage, value drivers, and any risks or obstacles to ongoing partnership.

• Collaborate with the Account Team on expansion discussions, utilizing Salesforce and other tools to proactively address churn and identify opportunities.

• Develop and deliver impactful onsite and web-based training, best practice presentations, and platform configurations tailored to meet each client’s specific needs.

• Share data and program performance insights with executive-level clients, translating metrics into clear narratives and actionable next steps.

• Contribute to the Customer Success team’s best practices, playbooks, and peer development — sharing effective strategies and enhancing how the team serves clients.

⛳️ Requirements

• Minimum of 3 years in account management, customer success, or client services within a SaaS or commercial technology setting.

• Demonstrated ability to manage complex, enterprise-level accounts and foster relationships at the executive level.

• Strong analytical skills — adept at working with data, identifying trends, and crafting a compelling narrative for clients and internal stakeholders.

• Experience in designing and delivering presentations and training to varied audiences, including senior leadership.

• Proficient in Salesforce (or a similar CRM) and Microsoft Excel.

• Exceptional written and verbal communication skills, including the ability to persuade and negotiate effectively.

• Willingness to travel approximately 1–3 times per quarter; experience in fleet management or the trucking industry is advantageous.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Health Savings Account.

• Flexible Spending Accounts.

• Telehealth services.

• 401(k) plan with matching contributions.

• Life and AD&D insurance.

• Short-Term and Long-Term Disability coverage.

• Flexible Time Off (FTO) or Paid Time Off (PTO).

• Employee Well-Being program.

• 11 paid holidays plus 1 inclusive holiday annually.

• Volunteer Time Off.

• Employee Referral program.

• Education Reimbursement Program.

• Employee Recognition and Appreciation program.

• Additional perks and voluntary benefit programs.