Client Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the primary point of contact for client accounts, ensuring clear, respectful, and timely communication throughout all phases of the engagement.

• Foster long-term client relationships by comprehensively understanding their strategic objectives, translating those needs into actionable services, and tailoring support accordingly.

• Proactively identify and address issues, manage expectations, and provide clarity and organization to both internal stakeholders and clients.

• Leverage HubSpot CRM (or comparable platforms) for task management, automation tracking, and documentation of client interactions.

• Develop client-facing support materials such as onboarding guides, walkthrough videos, standard operating procedures (SOPs), and email newsletters.

• Oversee the onboarding process with clarity, structure, and supporting visuals to ensure early client success in the lifecycle.

• Monitor client satisfaction and feedback, identify potential risk areas, and suggest improvements to enhance the overall experience.

• Collaborate across functions with production, operations, and strategy teams to guarantee that deliverables meet client goals and timelines.

• Responsibly communicate with both internal team members and clients as needed, ensuring accountability and keeping outcomes on track.

• Gather client testimonials, track successful case outcomes, and cultivate referral and advocacy pipelines.

⛳️ Requirements

• 2–4 years of experience in customer experience, coaching, consulting, or account management.

• Strong working knowledge of HubSpot or Go High Level, along with familiarity with Slack, Calendly, and preferably Zapier.

• High proficiency with digital tools and process automation to enhance client engagement and improve internal efficiency.

• Proven ability to manage multiple client accounts simultaneously without sacrificing service quality.

• Excellent written and verbal English communication skills, delivered with a confident and positive tone.

• Strong attention to detail and a structured, process-oriented mindset.

• Extroverted and naturally client-facing personality, comfortable speaking on video or during client briefings.

• Bonus: Knowledge of podcast production, content marketing, or B2B services is a plus.

🏝️ Benefits

• [Benefits details to be added here]

• [Additional benefits details]