Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for assigned clients, handling daily requirements and ensuring seamless service delivery.

• Guide and mentor a team of account managers who serve Datavant customers to maintain consistency in format, communication, and reporting. Act as a crucial escalation point for resolving issues.

• Cultivate a trusted advisor relationship with strategic accounts, overseeing the execution of client engagements, which includes implementation, forecasting, project tracking, and issue resolution.

• Collaborate with internal teams (sales, operations, product) to ensure alignment between client objectives and Datavant’s offerings.

• Assist in client success planning and identify opportunities to enhance client engagement through additional products or services.

• Collaborate with Client Success leadership to address and resolve complex client challenges.

• Monitor and report on client performance metrics and service level agreements.

• Contribute to defining and implementing best practices for account management, reporting, and client communication.

• Stay updated on industry trends and competitive developments to guide clients effectively.

• Understand the systems, processes, and technologies that support client delivery and proactively suggest process enhancements.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 6 years of experience in client management, account management, or customer success roles.

• Required experience in the healthcare insurance and/or healthcare audit industry.

• Proven ability to prioritize and manage multiple projects simultaneously while maintaining a keen attention to detail.

• Experience in leading or mentoring team members.

• Excellent communication and presentation skills, with the ability to manage relationships across client and internal teams.

• Demonstrated success in delivering client-focused solutions that fulfill business needs.

• Strong problem-solving, organizational, and analytical skills.

• Proficiency in project management and data tools.

• Collaborative, adaptable, and capable of thriving in a fast-paced environment.

• Strong judgment and ability to manage competing priorities effectively.

• Proven ability to work within a diverse team environment.

• Willingness to travel up to 15% of the time.

🏝️ Benefits

• Health screenings and proof of vaccinations requirements for clients.

• Reasonable accommodations for individuals with disabilities.