Client Success Manager

📋 Description

• Serve as the primary contact for all client account management issues.

• Propose innovative solutions and ideas to address client requirements.

• Foster trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

• Take charge and coordinate efforts during customer escalation scenarios, ensuring prompt responses and swift resolutions.

• Develop a strategic business plan for the client post-launch to promote long-term account retention and growth.

• Work in collaboration with internal teams to advocate for client needs, enhance adoption, and deliver top-notch support.

• Effectively communicate the status of monthly, quarterly, and annual initiatives to both internal and external stakeholders.

• Forecast and monitor essential account metrics (e.g., enrollment and adoption).

• Analyze data through reports and trends.

• Negotiate contracts and finalize renewal agreements.

• Reduce churn by proactively identifying and mitigating risks.

• Upsell and cross-sell new products and services.

⛳️ Requirements

• At least 3 years of proven experience as a Customer Success Manager (CSM) or in Sales.

• Strong ability to communicate, present, and influence C-Level client stakeholders.

• Extensive experience with account management reporting systems, CRM software (e.g., Gainsight, Salesforce), Google Suite, MS Office (especially MS Excel), and AI tools (such as Gemini, ChatGPT, etc.).

• Familiarity with sales performance metrics or KPIs.

• Experience in delivering client-centered solutions to meet client needs.

• Willingness to travel as necessary.

• Occasionally available to work outside of standard business hours to support clients.

🏝️ Benefits

• Outstanding health, vision, and dental coverage.

• Possibility for equity ownership.

• Life and AD&D insurance, along with short- and long-term disability coverage.

• Employee Assistance Program.

• Employee Resource Groups.

• Enjoyable company outings and events.

• Unlimited Paid Time Off (PTO).

• 401K plan with company matching.