Client Success Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage assigned accounts to consistently meet or exceed quotas.

• Establish and nurture relationships with new customers, including management and executive partners.

• Create a strategy and plan to achieve customer objectives through a consultative approach.

• Collaborate with technical support for complex technical inquiries.

• Track customer usage, adoption rates, and overall customer health metrics.

• Work alongside clients to ensure the successful ongoing integration of Infosec’s products.

• Conduct regular business reviews with customers to confirm satisfaction and resolve technical challenges.

• Maintain exceptional account management practices.

• Stay updated on company offerings and industry product knowledge.

• Accountable for client renewals and goals for incremental growth.

⛳️ Requirements

• Skill in building rapport through phone communication, email, and video calls.

• Proven capability to communicate, present, and influence effectively and credibly.

• Demonstrated ability to manage multiple projects concurrently while maintaining strict attention to detail and prioritization.

• Strong listening and negotiation skills; adept in critical thinking and problem-solving.

• Self-motivated and confident self-starter, thriving in a high-performance environment.

• Natural relationship builder with integrity, dependability, and maturity.

• Ability to prioritize effectively among competing tasks.

🏝️ Benefits

• Comprehensive and rewarding Total Rewards package designed to support and empower employees.

• Participation in the company’s variable Sales incentive compensation program.