Client Success Manager

📋 Description

• Ensure clients fully comprehend our platform and technical capabilities, empowering their success while understanding their distinct business requirements and aligning them with Breezeway's future product development.

• Facilitate the swift adoption of new users through both functional and conceptual training, and provide ongoing education on new features.

• Maintain consistent engagement with clients to enhance value and build their confidence in the product.

• Encourage further adoption and pinpoint opportunities for upselling.

• Proactively identify potential churn risks and devise action plans to mitigate them.

• Formulate strategies for client engagement, adoption, and success planning by analyzing data and client feedback, while also identifying additional upsell and cross-sell opportunities to create more value.

• Act as the client’s voice within the organization, offering insights that facilitate continuous development and improvement of our business practices.

• Utilize a solution-focused approach to address client needs, ensuring prompt escalation of client issues.

⛳️ Requirements

• 2-4 years of experience in client success or account management.

• Background in promoting SaaS solutions in a client success role.

• Strong skills in project management and prioritization techniques.

• Familiarity with CRM software and web-based tools.

• Demonstrated ability to effectively manage multiple projects with competing demands.

• Experience in startups is an advantage.

• Knowledge of the property management sector is a plus.

🏝️ Benefits

• Equal opportunity employer

• Prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status

• Embrace diversity and commitment to creating an inclusive workplace

• Respect fosters open-mindedness and curiosity