Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the client relationship from onboarding to a long-term partnership.

• Lead the onboarding process, hiring kick-off meetings, and calibration sessions.

• Gain insights into clients’ businesses, hiring strategies, and growth objectives.

• Establish trusted relationships with stakeholders and decision-makers.

• Conduct regular check-ins, business reviews, and strategic planning sessions.

• Proactively identify challenges, set expectations, and provide exceptional client experiences.

• Enhance client satisfaction, retention, and account growth.

• Convert hiring requirements into recruitment briefs for the Talent Acquisition team.

• Collaborate with recruiters and oversee recruitment progress, timelines, and candidate pipelines.

• Keep clients updated through proactive communication and regular updates.

• Assist contractors through onboarding, performance evaluations, team integration, and any performance issues.

• Facilitate discussions between clients and contractors as needed.

• Coordinate activities among clients, recruiters, contractors, sales, and leadership.

• Manage multiple client accounts and enhance internal processes.

• Identify opportunities for account expansion and propose staffing solutions that support client growth.

⛳️ Requirements

• At least 3 years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or a similar client-facing role.

• Demonstrated experience in managing long-term client relationships with a focus on retention and account growth.

• Proven ability to coordinate multiple stakeholders and manage various projects simultaneously.

• Strong problem-solving abilities and confidence in addressing challenging client conversations.

• Exceptional written and verbal communication skills.

• Fluent in English.

• Highly organized, proactive, and capable of working independently.

• Strong commercial awareness with a client-centric approach.

• Comfortable learning about diverse industries, business models, and organizational structures.

• Primarily works during PH hours with some overlap with US/EU time zones.

• Must engage as an independent contractor.

• Nice-to-have: experience in recruitment, staffing, outsourcing, or HR services.

• Nice-to-have: familiarity with remote hiring models and globally distributed teams.

• Nice-to-have: experience in hiring executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.

• Nice-to-have: experience with ATS, CRM, project management, or client success platforms.

🏝️ Benefits

• Flexible working hours that accommodate international clients.

• Fully remote working arrangement.

• High level of autonomy, trust, and ownership in your role.

• Supportive and high-performing remote team environment.

• Competitive base salary with revenue-based incentives.

• Opportunity to work directly with businesses across various industries and countries.

• Develop meaningful, long-term client relationships with a visible impact.