Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the assigned territory and deliver comprehensive renewal execution support to ensure customer retention along with meeting annual revenue and growth objectives.

• Lead renewal negotiations to drive additional revenue.

• Maintain regular communication with customers, both virtually and face-to-face, to establish yourself as a trusted advisor.

• Build robust relationships rooted in an understanding of customer needs and a commitment to delivering value.

• Motivate all accounts to serve as references for Avenu.

• Formulate effective and targeted account plans to guarantee revenue goal achievement and sustainable growth by driving Demand Generation, Pipeline, and Opportunity Management initiatives.

• Cultivate customer insight by actively comprehending each customer's needs and strategic growth objectives.

• Understand Avenu's contract terms and conditions, employing negotiation strategies that provide mutual benefits to both Avenu and our customers.

• Utilize internal Avenu resources to facilitate contract creation, pricing, closing, and bookings.

• Leverage Avenu Solutions by being knowledgeable about and utilizing all Avenu offerings in sales efforts, including industry solutions, LOB solutions, and technology/consulting/business process outsourcing services.

• Recognize Avenu's competitors and effectively position our solutions against theirs.

• Ensure strategic Pipeline planning by maintaining a disciplined approach to keeping a rolling pipeline.

• Keep the pipeline updated and progressing through the pipeline stages.

• Collaborate with support organizations, including Marketing, IAE’s, Partners, and channels to drive pipeline into the designated territory.

• Coordinate resources: assemble the appropriate teams to execute successful product and service deployments, including both Avenu and Partner resources.

• Ensure account teams (and Partners) are well-informed about each account's strategy, positioning them effectively for all customer interactions and events.

• Maximize the benefits of all sales support organizations.

• Maintain the CRM system with accurate customer and pipeline data.

• Actively support all Avenu promotions and events within the territory.

• Have a clear understanding of state and local government management, along with sales and marketing in the public sector.

• Possess knowledge of commercial metrics and forecasting principles.

• Execute other responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Demonstrated work experience (3+ years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or in a similar role focused on renewals primarily within the public sector, state, and local government accounts.

• Experience in sales operations and/or contract negotiation is advantageous.

• Proven history of success in business application software and service sales across various industries.

• Demonstrated achievements with large transactions and lengthy sales processes in a dynamic, consultative, and competitive environment.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Flexible work arrangements.