Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for strategic client accounts and initiatives.

• Facilitate client meetings, program evaluations, onboarding sessions, and strategic discussions.

• Strengthen ADRM’s reputation as a reliable long-term partner.

• Foster account growth opportunities through effective relationship management.

• Assist in coordinating onboarding timelines, milestones, and deliverables across various client deployments.

• Collaborate with development and internal stakeholders to formulate suitable solutions and responses based on client feedback.

• Establish strong working relationships with client stakeholders and internal teams.

• Ensure long-term client success by providing a seamless and high-quality client experience.

• Lead client onboarding sessions, training, and platform demonstrations.

• Aid clients in comprehending and utilizing DEFENDER™ effectively for their operational requirements.

• Help sustain momentum and guarantee that projects and operational initiatives are progressing efficiently.

• Identify gaps and proactively assist in resolving them.

• Keep clear documentation, status updates, and reporting.

• Collaborate with internal teams to ensure smooth execution and resolution of issues.

⛳️ Requirements

• Bachelor’s degree in Program Management, Communications, Information Systems, or a related field is preferred.

• Over 5 years of experience in client-facing program management, implementation, onboarding, or service delivery, or equivalent experience.

• Proven experience managing multiple accounts or stakeholders simultaneously in a structured and organized manner.

• Strong capability to oversee programs from start to finish, including timelines, deliverables, dependencies, and follow-ups.

• Comfortable working directly with enterprise and/or global clients.

• Excellent written and verbal communication skills, including the ability to convey technical concepts to non-technical audiences.

• Tech-savvy and adept at navigating and demonstrating various SaaS platforms.

• Highly organized, detail-oriented, and proactive in identifying risks and resolving issues.

• Willingness and ability to travel occasionally for on-site client meetings as required.

• Capable of working independently in a remote setting while maintaining close connections with internal teams.

• Must be able to pass a comprehensive background check.

🏝️ Benefits

• ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents, ensuring complete support for your well-being and that of your family.

• Enjoy a robust 401(k) plan that includes a generous company match and profit sharing.